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Dear Sir,

In a world where people are so very critical of companies who do not deliver good service, it is we feel only fitting to acknowledge a job well done.

I recently had the experience of doing business with your company and in particular with James Newbury. I found James to be very knowledgeable about his product and a charming young man to deal with. He is without a doubt a great ambassador for your company.

We would also like to let you know that...